A little about Cisco Webex Control Hub Analytics

August 6, 2019

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By Kevin Prater, Kovarus, Practice Manager Collaboration / Network Edge

A client came to me the other day asking for assistance in pulling meaningful data from their Collaboration environment. They don’t currently have any third-party reporting applications collecting data and statistics, but they were and are early adopters of the Cisco Spark Call offering, coupled with Webex Meetings and Webex Teams. Also, good news for them they were early subscribers to the Flex Plan licensing model so they have ProPack up and available to them as well.

A few of the things you’ll have access to include:

  • Message/Call/Meeting activity
  • Call/Meeting minutes usage
  • Call quality
  • Meeting experience quality
  • Pinpoint users having issues
  • User adoption

If you haven’t taken the opportunity to examine these tools and the visibility it provides into your environment, please join me for a brief walkthrough. I think it’s more valuable to actually see it in action to get a better idea of the flow and where to find things, so grab a cup of coffee and let’s dive into Control Hub.

Have questions? Let’s talk! Connect with me on Webex Teams at kprater@kovarus.com
Don’t have an account? That’s OK too, creating a Teams account is free! Download the Desktop App and get started here: https://www.Webex.com/downloads


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