Part 3: Cloud Operations
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By John Valentine, Kovarus Cloud Practice Manager
Operations — Even though we have removed some of the challenges of traditional infrastructure, we must still consider the ongoing management of our cloud environment. This includes:
- Cost Management and Governance — Knowing who is using what resources, for which project and how much that costs are an ongoing challenge for cloud customers. Tools like CloudHealth provide organizations with insight into their cloud environment, providing recommendations on resizing, pre-buying RIs, orphaned resources, security risks and much more.
- Connectivity and Security — In a hybrid-cloud environment, it probably makes more sense to have our operations folks use the tools they already know, such as Cisco, Palo Alto and NSX. Using the same solution in the cloud as on-premises can drastically reduce time to resolution and simplify operations.
- Monitoring and Log Management — They are two separate things; we may use SolarWinds for monitoring, have the logs dumped into an S3 bucket and have something like Splunk assess the logs. Alternatively, we may use a more holistic solution like DataDog for this as it achieves both. Whatever we choose, we need to be able to know when an event happens and how to resolve it.
- Data Protection and Disaster Recovery — Cloud resources need to be protected just as much as our traditional virtual machines. If an EC2 instance crashes, gets corrupt or deleted, having a recent backup is a life saver. While AWS automates snapshots, they are crash consistent and only protect the data, not the state of the application. Solutions like Rubrik, Veeam and Cohesity are excellent ways to provide both backups and full disaster recovery in the cloud.
- Service Operations & Management — As Kovarus recommends, many customers are moving away from managing their cloud environments in the native consoles and are turning to solutions like ServiceNow, VMware vRealize or CloudForms. This allows customers to use the same tooling as they do on-premises, as well as provides a true single source of truth for IT Operations folks. Slack is another great way to modernize communications between business units in an organization.
Next: Part 4 — Cloud Connectivity and Security
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