The introduction of Private, Public and Hybrid Cloud technologies is enabling a new phase of IT service delivery. IT organizations are becoming true service providers. They now have the ability to empower end users to directly and quickly request, receive, consume and be billed for IT services.
The transformation to this new operating model as a service provider is not a trivial one. To enable this transformation, a lot of analysis and planning must be done. You must also create new processes to enable proper management of this new infrastructure. Great planning and process will see you guarantee your operational readiness.