A little about Phone Firmware and Webex Calling

October 22, 2019

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By Kevin Prater, Kovarus, Practice Manager Collaboration / Network Edge

So, you’ve decided on Webex Calling for your organization’s call control platform! And for whatever reason you’re sitting on a pile of Cisco 7800 and 8800 series IP phones. The good news is that these are supported in the Webex Calling cloud, but you do need to pay attention to the firmware load that’s on the phone. To be specific, the phone needs to be running Multiplatform Phone (MPP) firmware as opposed to the Enterprise load used to register to Cisco Communications Manager.

Previously this was something you needed to aware at the time of order. But now through the magic of technology we have a migration process to get you to where you want to be.

Am I eligible?

First things first, let’s check the back of your phone and see if it’s able to upgrade. If it’s listed below, you’re good to go:

Next you’ll need to order a conversion license and gather the firmware files. The process has a couple more steps than you’d think but once you grasp the workflow it’s not too painful. We’ll move from Enterprise firmware to a Transition load. Then from the Transition load to the MPP firmware itself. Here’s a quick video walkthrough of the conversion:

Have questions? Hit me up on WebEx Teams at kprater@kovarus.com

Don’t have an account? That’s OK too, creating a Teams account is free! Download the Desktop App here: https://www.webex.com/downloads.


Looking to learn more about modernizing and automating IT? We created the Kovarus Proven Solutions Center (KPSC) to let you see what’s possible and learn how we can help you succeed. To learn more about the KPSC go to the KPSC page.

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